Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Shipping: The listed flat rate shipping charges are for US Mainland deliveries only.  Please inquire for international and overseas rates. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Returns:  DSP Wave accepts return for a period on 30 days from the sale date, a 20% restocking fee will asses upon verification that the product was returned in good order. Returns are only accepted with a Return Materials Authorization (RMA) code that can be obtained by contacting DSP Wave. Customers are responsible for return shipping costs.  We do not accept returns for exchange. Please ensure that you choose the correct product for your needs when purchasing.

Warranty: DSP Wave warrants all our new products to be free from defects in materials and workmanship for a period of 90 days from the sales date. Returns are only accepted with a Return Materials Authorization (RMA) code that can be obtained by contacting DSP Wave. Returned Items will be either repaired or exchanged at DSP Wave’s discretion. For miniDSP warranty claims between 90 days and one year, customers need to contact miniDSP directly. Product failure due to improper connection, misuse, servicing or usage out of the recommended installation instructions is not covered by warranty. Customers are responsible for return shipping costs

Product Failure: In the event of a failure, here are the steps to follow:

  1. Wait to receive response which will include either a technical inquiry or a Materials Authorization (RMA) code. If an item is shipped back without a RMA number, DSP Wave deserves the right to not process your return.
  2. Once the RMA number has been issued, send the item back to us with a tracking number.  You will need to pay the shipping cost to send the item to DSP Wave will return the repaired or replaced product back to you at our expense. Customers are responsible for return shipping costs.